Inclusions & Exclusions for Bond/End of Lease Cleaning
Our bond cleaning service aims to clean the property to satisfy the Managing Agent under the
governance of the legislation in each state of the cleanliness of the property. The goal is to
have your bond refunded in full.
Our Bond Guarantee covers the following areas and any extras you have selected.
Bond Cleaning can consist of many different components depending on your landlord, your
circumstances and your treatment of the property. It is your responsibility to ensure you
have covered them all. For instance, a complete Bond Clean usually consists of a:
o Bond Clean (deep clean of the property) and
o Carpet Steam Cleaning
Then if required any specialty services like;
o Pest Control
o Pressure Cleaning
o Upholstery Cleaning
Our Services uses the latest cleaning techniques and products however at times
‘normal wear and tear’ applies and it is not always possible for us to get the item back to
looking like new. We will however take before and after photos of some items to prove to the
Managing Agent that without specialist intervention that this is the best condition the item
can be in.
Bond Cleaning Inclusions (Unfurnished Properties)
The following services constitute our Bond Cleaning services.
General
• Remove cobwebs.
• Clean fans, Air Conditioners (externally) and Air Conditioner Filters (the grill etc
inside will not be touched).
• Clean light fittings (where they can be safely removed and accessible).
• Spot clean walls, light switches and power points.
• Clean skirting, architraves and doors.
• Clean drawers and cupboards including inside, doors and cupboard tops and shelving.
• Windows clean both sides (exclusions apply at heights and accessibility).
• Vacuum sliding door tracks and clean tracks.
• Spot clean standard blinds, cords and rails (there are some exclusions to blinds that
may require a professional service or time added for the cleaners).
• Vacuum all the floors and carpets.
• Mop hard floors
Please note: Spot Marking is included in our standard clean. It would be described as 5 to 6
small areas that need to be cleaned and also takes no more than 10 minutes to clean. So things
like some fingerprints, some crayon marks, and maybe some food splatter in the kitchen in
one or two areas would be examples of a spot cleaning. If you require more than that please
contact us for a quote on a full wall wash.
Kitchen
• Clean inside and outside and on top of all cupboards, doors and drawers.
• Clean inside, outside and around stove top, elements, rings and knobs.
• Clean inside and outside of oven, grill, doors, trays, racks, glass and knobs.
• Clean inside, outside & behind refrigerator* and dishwasher* & microwave* space.
(if applicable)
• Clean and dry sink and polish tap ware.
• Range hood exhaust and filter if filter can be removed and cleaned.
• Clean and polish splash back area.
Bathroom
• Clean exhaust fans.
• Clean inside and outside all cupboards and drawers.
• Clean toilet, behind ‘S’ bend, around cistern & under and around toilet seat.
• Clean bath, shower recess, remove built up soap residue on tiles and shower screens
& soap holder.
• Clean sink and polish all tap ware and towel rails.
• Clean mirrors and windows, window tracks and floors.
Laundry
• Clean inside and outside all cupboards and drawers.
• Clean inside, outside and behind dryer* remove lint (if applicable).
• Clean inside, outside and around laundry tub, cabinets, shelves, drawers, tap ware.
• Clean behind washing machine* space.
• Clean windows, window tracks and floors.
Garage
• Sweep floor and remove cobwebs
Patio
• Sweep and mop floors, remove cob webs, clean lights and any balcony glass (if
accessible).
In addition to the above items a furnished property bond clean also constitutes (a furnished
property is quoted differently given the time required);
Bond Cleaning Inclusions (Furnished Properties)
• Dust and wipe over furniture services
• Kitchen cupboards will be cleaned if ALL ITEMS are removed and placed in front of
the cupboard. WE TAKE NO RESPONSIBILITY or have no liability for any damage
or breakages of cupboard items
NOTE: Standard blinds are blinds with a surface that can be dusted or washed without
requiring a specialist and or extra time. For instance, material blinds or curtains would
require a Blind specialist. Venetian & Roller blinds will be quoted separately based on the
number of blinds in the property if they require more than spot cleaning. Furnished
properties will require a separate quote
Additional Services (will be separately quoted)
The following services are quoted separately and will appear on your quote as a separate
item.
NOTE: If they are not listed on your quote they are not included.
This list is not definitive. We have only listed the more common services; other specialty
services exist.
• Carpet Cleaning
• Furnished properties
• Blinds ie Venetians
• Pest Control
• Pool Maintenance
• Upholstery Cleaning
• Garden Maintenance
• Pressure Cleaning
• Rubbish Removal
Bond Cleaning Exclusions
These items are excluded:
• Mould – Mould can be embedded into silicon, grout and other areas. These areas will
require a specialist to restore back to a normal state. Mould on walls, ceilings etc are
an extra and will be quoted separately.
• Damp Spots -Damp spots can happen anywhere in the house, often the ‘dry wall’
plaster can be affected. We will do our best to remove any mold and marks from
Damp spots however we can’t completely make these spots disappear. These marks
can return quickly due to excess moisture.
• Complete Wall Clean – We spot clean the walls for insect marks etc . however, a full
wall clean requires more time and often does not have a different result. A full wall
clean is only required if marks exist beyond normal ‘wear and tear’.
• Discolouration – We will do our best to clean all items with our commercial
experience however discoloration happens with normal wear and tear of the property.
Often grout, toilets and plastics can discolor (often into a yellow colour) over time
and they can’t be returned to their original colour without specialist intervention.
• Tile and natural rock stains – We do our best to remove stains however due to the
composition of the tiles or benchtops (some being extremely porous) it is not possible
to remove stains without specialist intervention.
• Ceilings – We do not clean ceilings.
• Dangerous Areas – Any areas considered by our cleaner dangerous for them to
operate, this includes broken or cracked power points/switches, rubbish, bio waste or
any other hazard than can be deemed dangerous.
• Heights – Our cleaners do not clean at heights. Any cleaning that requires a ladder
will not be performed. For instance, Windows in a unit complex on the second floor.
• Garage Walls – We do not clean Garage walls or floors
• Specialist Services – Areas that require special cleaning equipment, specialist
chemicals or a trained technician. Examples are Pressure cleaners (grease on garage
floor), painters (walls extremely bad) or plasterer (holes in walls).
• Additional items – Items such as fridges, furniture or any items not listed in the
inclusions will not be cleaned unless otherwise agreed upon by both parties in writing.
Furnished (if applicable)
• We will not clean inside cupboards, if items are not removed.
Kitchen items (Furnished if applicable)
• We do not clean nor warrant all kitchen items that occupy cupboards and draws.
Furnished Property exclusions
• We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit
bowls, linen and any item that may be decorative.
Bond Back Guarantee Exclusions
As well as the Bond Cleaning Exclusions, other exclusions exist that we can’t warrant under
the Bond Back Guarantee.
• Outside Windows – We will clean the outside windows where we can (excluding
windows at heights or difficult access) however due to weather circumstances we
cannot warrant them.
• Outside Glass – We will clean outside glass where we can (excluding glass at heights
or difficult access) however due to weather circumstances we cannot warrant this. We
do not clean pool fencing glass.
• Outside areas- Outside areas are areas that cannot be fully protected (closed off) from
weather elements. Examples are balconies and patios, or any area that cannot be
completely closed off such as an outside area of a house with only three walls. As per
our inclusions we will clean any outside area as required however due to weather
circumstances we cannot warrant these areas.
• Garage – We do not warrant any cleaning inside or outside of the garage.
• Post Pest Control – We will not be responsible and do not warrant items post pest
control that may require additional cleaning directly related to the Pest Control.
Examples are dead insects or animals that have accumulated due to Pest control being
applied to the property.
• Completion events – A completion event is an event that has happened after the bond
clean and within the warranty period which may influence the Managing Agents
release of the bond in which the bond cleaner is not responsible for. We will not be
responsible nor guarantee cleanliness in such an event. To determine these events
‘common sense shall prevail’. Examples of these events are;
o Buildup of dead insects that were alive during the clean and have since
expired.
o A buildup of surface dust that has settled after the clean.
o Dirt or grime near a window or door that has been left open.
o Insect/animal feces.
o New residents have moved or are moving in.
o Access to the property by a third-party contractor that has not been approved
by us during the time that we cleaned and the agent inspected the property.
• Kitchen items (Furnished if applicable) -We do not clean nor warrant all kitchen items
that occupy cupboards and draws.
• Furnished Property exclusions – We do not clean or warrant, ‘nick knacks’, picture
frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative